We sell vans with a one year warranty

At Huntswood Van Centre, we sell all of our retail vehicles with a one year warranty. Unlike many vehicle dealerships that purchase a third-party insurance warranty on the customer’s behalf, our warranty is simply with us. We do not use third-party insurance companies because they tend to reject claims on technicalities and lots of garages refuse to work with them, which complicates the warranty process.

If you buy a vehicle and it develops a fault, we will ask you to either return it to us, or to get a quote at a local garage and we will pay for the repair. If you have any questions about our warranty, please call us on 01753 2672760. 

There are two key parts of of our warranty: 

1. Mileage limit – our warranty lasts for one year or 7500 miles, whatever comes first. 

2. Claim limit – there will be a specified claim limit which is normally £1000 per claim but this may be less if the vehicle is over 10 years old or over 100,000 miles. 

Full warranty terms are below.

Length of Warranty

Length of warranty:

1 year

 

Warranty start date:

The warranty will commence from the invoice date on the first page and will continue for one year upto 6pm on the following years day. For example, if a vehicle is bought on the 6th January 2023, the warranty will last upto 6pm on 6th January 2024.

 

Mileage limit:

7500 miles – the warranty will be voided once the customer has done 7500 miles from the mileage written on the invoice.

 

Claim limit per claim:

The dealer will contribute the amount highlighted in green on the first page of the invoice under ‘terms of sale’. If the cost of repairing the vehicle exceeds stated amount highlighted in green, the customer agrees to pay the difference between the repair bill and the claim limit, and indemnifies the dealer from responsibility from paying such costs. 

 

Hourly labour cap per claim:

£80 an hour.

 

Warranty promise:

To give you peace of mind we promise to repair or replace any covered component which suffers unexpected mechanical failure. As our customer you have legal rights under statute when a problem arises and this warranty does not limit those rights. Guidance and further information on your statutory rights may be obtained from your local Trading Standards Office or Citizens Advice.

You will have chosen or agreed certain parameters for your warranty and the limits are specifically listed or covered by the general terms, definitions and exclusions all within this warranty booklet. 

 

Privacy Policy

The supplying dealer is the data controller of the personal data you provide for this warranty. 

What is covered in our warranty?

Engine:

Cylinder Block (excluding cracks and porosity), cylinder bores and liners (excluding cracks and porosity), crankshaft, crank main bearings, big end bearings, oil pump, con-rods, gudgeon pins, small end bearings, pistons, injectors, piston rings, cylinder head (excluding cracks, porosity), rocker shaft, rockers, turbocharger, hydraulic lifters, camshaft and cam followers, push rods, camshaft bearings, inlet and exhaust valves, valve springs, valve guides, cylinder head gasket, inlet manifold, timing gears, timing chains, timing belt, timing belt/chain tensioner, flywheel (excludes dual-mass flywheel) or flex plate, starter ring gear. (excludes overheating, de- coking, burnt, pitted and sticking valves).

 

Rotary engine:

Rotors, vanes, rotor seals, rotor central shaft.

 

Manual gearbox:

Gears and gear clusters, selectors and shafts, synchromesh assemblies, ball and roller bearings, needle bearings, bushes and transfer gears.

 

Automatic gearbox:

Governor, valve block, oil pump, gears, brake bands, clutches, seals, servos, shafts, bearings and bushes, modulator valve and transfer gears.

 

Brakes:

Brake master cylinder, brake servo, ABS system, ABS modulator, wheel speed sensors.

 

Differential:

Internal shafts, bearings and bushes, thrust washers, spacers and bevel gears. Planetary gear assembly, crown wheel and pinion assembly. Includes front, rear and centre differentials (excludes viscous couplings and fluid differentials).

 

Front wheel drive:

Drive shafts, universal joints and couplings and constant velocity joints (excludes gaiters and bushes).

 

Rear wheel drive:

Drive shafts, universal joints and couplings, constant velocity joints, half shafts and bearings (excludes gaiters and bushes).

 

Engine cooling system:

Water pump, engine cooling fan, thermostat, radiator, engine oil cooler & heater matrix, coolant temperature sensor.

 

Electrical system:

Starter motor and alternator, ECU control unit, stop start technology, electric window switches and motors, central locking motors, windscreen washer motors, heater fan motor, ignition coils.

 

Electric vehicles:

Power controller, electric drive motor, power converter, power inverter module, coolant heater, on board charger, heat exchanger, regenerative brake systems (excluding disc and pads), hybrid vehicle control modules, electric vehicle control modules, electric battery unit and cell groups.

 

Steering (including power assisted steering):

Steering rack and pinion (not gaiters), steering box, power steering rack and pump, power steering reservoir and idler box.

 

Working materials:

Oils, oil filter and anti-freeze are covered only if it is essential to replace them because of the failure of a part which is covered under this warranty.

 

Casings:

If any of the covered parts fail and this damages the casing, it will also be covered.

Terms & Conditions

  • This warranty does not affect the customers statutory rights.
  • We are entitled to choose whether to repair or replace a component covered by this warranty. The customer agrees to pay for any repairs that exceed the claim limit and indemnifies the dealer against these costs.
  • Where the cost of repair exceeds the claim limit stipulated on the warranty record the extent of contribution by the supplying dealer under the terms of this warranty is the stipulated claims limit.
  • To maintain the validity of this warranty the vehicle must be maintained and serviced as recommended by the vehicle manufacturer or to an alternative service content authorised by the supplying dealer. The relevant invoices must also be retained and may be required in the event of a claim. A maximum allowance of 500 miles or one calendar month is permitted (if unavoidable) in excess of the manufacturers recommended servicing intervals.
  • The supplying dealer shall be used for all servicing and warranty repair requirements although alternative arrangements may be agreed with, and only by express authorisation of the supplying dealer.
  • In the event of a repair being carried out under the terms of this warranty any parts replaced shall become the property of the supplying dealer.
  • This warranty is invalidated if the vehicle is used for rallies, racing, pace making, reliability trials, scrambling, speed testing, track days or for hire or gain.
  • This warranty is only transferable to another owner if the supplying dealer expressly consents to it in writing.
  • This warranty is invalidated if it is discovered that the odometer has been disconnected for a material mileage or tampered with.
  • The supplying dealer is at liberty to specify the use of reconditioned/exchange units for repairs carried out as a result of a valid claim within the terms of this warranty.
  • There is no limit on the number of claims made under this warranty save that the total value of claims shall not exceed the purchase price of the vehicle.
  • This warranty is only valid for mechanical and electrical failure in the United Kingdom.
  • If the dealer instructs the customer to get a quote for a repair at a VAT-registered garage near to them, the customer must wait for authorisation to go ahead with the repair before proceeding with the repair. If the customer does not get authorisation and proceeds with the repair without the consent of the dealer, the warranty is voided and the customer, not the dealer, will be liable for the aforementioned repair.

General Exclusions

  • Any claim arising as a result of gradual deterioration through wear and tear.
  • Any claim arising from foreign material introduced into the fuel/cooling system.
  • Failure wholly or partly due to negligence, abuse or accidental damage.
  • Cost of vehicle recovery. The customer, not the dealer, will bear the financial cost of returning the vehicle to the dealer for warranty work, even if the vehicle is undriveable. 
  • Any consequential or subsequential loss or damage arising from the failure of the component. 
  • The failure of any part not originally fitted to the vehicle and not fitted by the supplying dealer or the failure of another part arising as a result thereof.
  • Any claim reported to the supplying dealer more than 14 days after the occurrence of the failure.
  • The failure of any part arising as a result of repairs carried out by a person not authorised by the supplying dealer.
  • The failure of any part disclosed as defective to the customer by the supplying dealer prior to the sale or for which a claim could be made under the manufacturer’s warranty or as a result of a recall by the manufacturer.
  • The failure of any part arising from defective design or manufacturing.
  • The cost of diagnosis of any failure.
  • All bodywork and trim.
  • External fluid leaks, odours, external oil leaks and seals.
  • Consumable items such as bulbs, drive belts, wiper blades, brake linings, brake discs, brake pads, glow plugs, pipes, hoses, keys and key fobs.
  • Software, firmware or flash updates.
  • Seals and gaskets.
  • Clearing and cleaning of fuel lines or components from contamination of fuel system by incorrect fuelling or water ingress.
  • Clutch, clutch release bearing, slave cylinders, centre plate or friction material.
  • Electrical connections, LEDs, LCDs, remote controllers, wiring looms and batteries.
  • Diesel particulate filters, exhaust gas recirculation valves and ad blue systems.
  • Water ingress or damage caused to any component by water ingress.
  • Paintwork and the cost of servicing.
  • Damage to any vehicle caused by overheating.
  • Damage to electric vehicle batteries due to cell degradation.
  • Air conditioning units and climate control systems, in car entertainment, SATNAV systems and touchscreen media display screens. 
  • If the customer drives the vehicle more than 1 mile after reporting a fault to us with the mileage at the time of fault, then the claim will be invalidated.

How to make a claim

Call us on 01753 267270 to make a claim.

 

If we tell you to bring the vehicle back to us, you must do so at a mutually agreed day and time. If you do not drop the vehicle off as agreed, we have the right to void the warranty.

If we tell you to take the vehicle to a local VAT registered garage, you must call us with a quote for the repair before proceeding with any repair.